Professional Services

Whether we are supporting, designing a system specification, training or servicing a customer site, our primary concern is delivering unrivaled customer service. We know that our customers want solutions that work. qdata offers a full range of professional services and service plans that can be customized to suit your specific needs.

	On-site Systems Support qdata’s experienced and certified technicians can provide you with on site support, installs, additions, changes, moves, problem identification/resolution and general assistance. On-site support is integrated with qdata’s help desk to provide a comprehensive and responsive support system. On-site blocks of labor hours are available for purchase, which allows you the flexibility to use service technican time for any requirement. Choose from hourly or flat rates.
	Preventative Maintenance qdata offers a comprehensive set of preventative maintenance options to ensure that you are fully supported across Canada for all your hardware.
	Per Incident Repair This service level is a fixed flat rate repair service which is an alternative to time and material repairs.
	Service Center Support qdata offers 24/7 Technical Support Services. Our on-line web support, allows you to log on to our customer support website to gain instant access to valuable support resources including user history, documentation and troubleshooting procedures.
	Service Contracts qdata offers a comprehensive set of Auto ID and wireless break/fix service options to ensure that you are fully supported across Canada for all your hardware repair and troubleshooting issues for any equipment you have installed.
	Site Surveys qdata's highly trained technicians will assess and analyze the project site to determine the quantities and locations of equipment required to ensure 100% wireless coverage throughout the site.